Support

The Tribal Bike Box is designed to fit most standard road bikes and triathlon/aero bikes. These bike types typically fit without any issues. For mountain bikes, gravel bikes, or bikes with unusual frame geometries, we recommend measuring your bike dimensions and contacting our support team to verify compatibility before ordering.

We recommend removing the pedals and front wheel. Unlike many other bike boxes, handlebars do not need to be removed with the Tribal Bike Box. Aero bars can also remain attached, though they may need to be loosened so they can be retracted inward. Secure the frame with the included padding and straps. Detailed packing instructions are included with your box. Proper packing is essential to ensure your bike arrives safely.

Yes, the Tribal Bike Box meets the size requirements for most major airlines' oversized baggage policies. However, we recommend checking with your specific airline before travel, as policies can vary and change. Most airlines charge an oversized baggage fee for bike boxes.

The Tribal Bike Box weighs under 16kg when empty, making it one of the lightest bike transport solutions available. This lightweight design helps you stay within airline weight limits while still providing excellent protection for your bike.

Yes, we ship to many countries worldwide. International shipping times and costs vary by destination. Please note that you may be responsible for any customs duties or import taxes in your country. Check our shipping page for specific details about delivery to your location.

Due to the nature of our business model, all sales are final. However, if you receive a damaged or defective product, please contact us within 7 days of delivery and we will work with you to resolve the issue. See our Terms of Service for complete details.

Orders typically take about 25 business days to arrive. Please plan accordingly and order well in advance of your travel date to ensure your bike box arrives in time. Actual delivery times may vary due to carrier schedules and customs processing for international orders.

The Tribal Bike Box does not include insurance coverage for your bicycle. We strongly recommend purchasing travel insurance or checking if your homeowner's/renter's insurance covers your bike during travel. Airlines also offer declared value coverage for an additional fee.